Refund & Cancellation Policy

At Spruce Life Skills, we are dedicated to providing high-quality training and education in Medical Coding, Clinical Research, Medical Billing, and related healthcare fields. This Refund & Cancellation Policy applies to all course enrollments and payments made through our website sprucelifeskills.com.

1.Cancellation Policy

• Students may request cancellation of their course enrollment by contacting us via email at sprucelifeskills@gmail.com or by calling +91-9595025757.
• Cancellation requests must be raised within 7 days of enrollment or before the commencement of the batch, whichever is earlier.
• Cancellation requests received after the batch has commenced or after the 7-day window will not be eligible for a refund.

2.Refund Policy

• Refund requests will be processed only if the cancellation is made within the eligible window as described above.
• Approved refunds will be processed within 7–10 business days from the date of approval.
• The refund will be credited back to the original payment method (bank account, UPI, credit/debit card) used during the transaction.
• A processing fee or administrative charge of up to 10% of the course fee may be deducted from the refund amount.

3.Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• The student has attended more than 2 classes or sessions of the enrolled course.
• Course materials, study kits, or digital resources have already been accessed or downloaded.
• The cancellation request is raised after the specified cancellation window.
• Fees paid for certification exams, registration, or third-party examination charges (e.g., AAPC exams).
• Promotional or discounted course fees and special offers.

4.Course Transfer

If you are unable to continue with your enrolled course, you may request a one-time transfer to a different batch of the same course, subject to availability. Course transfers to a different program may be considered on a case-by-case basis and may involve additional charges if there is a fee difference.

5.Failed or Duplicate Transactions

In the event of a failed transaction where the amount has been debited from your account, the amount will automatically be refunded to your source account within 5–7 business days. If you experience a duplicate charge, please contact us immediately and we will initiate the refund for the extra payment.

6.How to Request a Refund

To initiate a refund or cancellation, please contact us with the following details:

7.Changes to This Policy

Spruce Life Skills reserves the right to modify this Refund & Cancellation Policy at any time. Updated terms will be posted on this page. We recommend reviewing this policy periodically for any changes.