Privacy Policy

Spruce Life Skills ("we," "our," or "us") is committed to protecting the privacy of all users who visit our website sprucelifeskills.com or enroll in our courses and training programs. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

1.Information We Collect

We may collect the following types of information when you interact with our website, register for courses, or make payments:

• Personal Information: Name, email address, phone number, date of birth, postal address, and educational qualifications.
• Payment Information: Billing details, transaction IDs, and payment method information (processed securely via our payment gateway partner).
• Technical Information: IP address, browser type, device information, and cookies for website analytics and performance improvement.
• Enquiry Information: Any details you provide when submitting enquiry forms or contacting us via phone, email, or WhatsApp.

2.How We Use Your Information

• To process course registrations, admissions, and payments.
• To communicate with you regarding your courses, schedules, certifications, and placements.
• To respond to your enquiries and provide customer support.
• To send you updates about new courses, offers, and events (you may opt out at any time).
• To improve our website, services, and user experience through analytics.
• To comply with legal obligations and prevent fraudulent activities.

3.Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies (such as Google Analytics and Google Ads) to analyze traffic, personalize content, and serve relevant advertisements. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

4.Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Payment Gateway Providers: For secure processing of online transactions.
• Certification Partners: Such as AAPC or other authorized bodies for certification and examination purposes.
• Legal Authorities: When required by law, court order, or to protect our legal rights.

5.Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6.Your Rights

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request deletion of your data, subject to legal and contractual obligations.
• Opt-out: You can unsubscribe from marketing communications at any time.

7.Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8.Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.